The Town of Mahone Bay water and wastewater utility provides water to xx customers ...
Meet the Team
Utility Services
Water utility customers are provided with local and timely service by our own technicians.
After Hours Emergency (4:30pm - 8:30am Monday - Friday and Weekends & Holidays)
902-543-3251
Town Hall Contact Phone: 902 624 8327 Email: inquiries@townofmahonebay.ca
Request a New or Temporary Water Connection
If you require a new or additional water connection......
If you are new to the area and need connection to an existing water meter, you can complete the form below. Renters are required to pay a utility deposit prior to connection.
Town of Mahone Bay Water Facilities
SOURCE WATER The 4.05 km2 Oakland Lake Watershed is designated as a protected water area under provincial law.
WATER TREATMENT
Mahone Bay operates a Class II water treatment facility which treats water pumped 3 km from Oakland Lake with filtration, UV light and chlorine. Certified staff conduct continuous monitoring and testing for TC & E.coli, Alkalinity, Hardness, Iron, Aluminum, TTHM, HAA, Lead and other substances.
WASTEWATER TREATMENT
The Town’s wastewater treatment facility consists of headworks, lagoon basins and a weir chamber; it has a hydraulic retention time of 25 days. Treated effluent is discharged into the harbour near the Town limit with Mader's Cove. Certified staff conduct continuous monitoring and testing of effluent for CBOD5, TSS, E.coli, pH, and total chlorine residual.
Liability of Utility - Mahone Bay Water Utility Regulations
The Utility shall not be deemed to guarantee an uninterrupted supply or a sufficient uniform pressure and shall not be liable for any damage or injury caused or done by reason of the interruption of supply, variation of pressure or on account of the turning off or turning on of the water for any purpose.
Cross-Connection Control Program
The Town of Mahone Bay Water Utility has a CROSS-CONNECTION CONTROL PROGRAM to help protect the public drinking water system, and its users. Many communities in NS have put in place Cross-Connection Control (CCC) Programs to safeguard their water systems from water flowing backwards into the public water system, which presents a risk of contamination, as well as a potential risk to your property's water system. This safeguard is achieved through the installation of backflow preventers.
FAQs on Cross-Connection Control
Residential Water Rates
Explanation of rates....
Applications for Rate Increases and Board Orders
The Mahone Bay Water Utility makes applications to the Nova Scotia Utility and Review Board for a rate increase based primarily on the increase of infrastructure costs.
| 2019 Water Rate Study | 2019 Nova Scotia Utility and Review Board Order Including Rules and Regulations |