Meet the Team
Scott Hoyt, Water/Wastewater System Manager
scott.hoyt@townofmahonebay.ca
902-624-8327
Richard Redden, Water/Wastewater System Operator
richard.redden@townofmahonebay.ca
902-624-8327
Jacob Hamm, Water/Wastewater System Operatorjacob.hamm@townofmahonebay.ca
902-624-8327
After Hours Emergency (4:30pm - 8:30am Monday - Friday and Weekends & Holidays)
902-543-3251
Cross-Connection Control Program
The Town of Mahone Bay Water Utility now has a CROSS-CONNECTION CONTROL PROGRAM to help protect the public drinking water system, and its users.
Many communities in NS have put in place Cross-Connection Control (CCC) Programs to safeguard their water systems from water flowing backwards into the public water system, which presents a risk of contamination, as well as a potential risk to your property's water system. This safeguard is achieved through the installation of backflow preventers.
Where are backflow devices required?
Backflow prevention devices are required to be installed on all Water Service Connections and Sprinkler Service Connections supplying:
- Multi-unit residential
- Industrial
- Commercial
- Institutional
- Premises served by private booster pumps
To learn more about the Town of Mahone Bay's Cross-Connection Control Program, click here.
Request New Connection
Call Town Hall to make arrangements for a new connection or a temporary service during construction 902-624-8327
Liability of Utility - Mahone Bay Water Utility Regulations
The Utility shall not be deemed to guarantee an uninterrupted supply or a sufficient uniform pressure and shall not be liable for any damage or injury caused or done by reason of the interruption of supply, variation of pressure or on account of the turning off or turning on of the water for any purpose.
Facilities/Services
SOURCE WATER
The 4.05 km2 Oakland Lake Watershed is designated as a protected water area under provincial law.
WATER TREATMENT
Mahone Bay operates a Class II water treatment facility which treats water pumped 3 km from Oakland Lake with filtration, UV light and chlorine.
Certified staff conduct continuous monitoring and testing for TC & E.coli, Alkalinity, Hardness, Iron, Aluminum, TTHM, HAA, Lead and other substances.
WASTEWATER TREATMENT
The Town's wastewater treatment facility consists of headworks, lagoon basins and a weir chamber; it has a hydraulic retention time of 25 days. Treated effluent is discharged into the harbour near the Town limit with Mader's Cove.
Certified staff conduct continuous monitoring and testing of effluent for CBOD5, TSS, E.coli, pH, and total chlorine residual.
Environmental Reports
2025 Wastewater Treatment Report
2025 Water Treatment Report
2025 Water Withdrawal Report
Residential Water Rates
2025 (starting April 1st) base charge of $79.72 bi-monthly, plus $15.80 per 1,000 gallons of usage
2024 (starting April 1st) base charge of $79.72 bi-monthly, plus $15.80 per 1,000 gallons of usage
2023 (starting April 1st) base charge of $79.72 bi-monthly, plus $15.80 per 1,000 gallons of usage
2022 (starting April 1st) base charge of $79.72 bi-monthly, plus $15.80 per 1,000 gallons of usage
2021 (starting April 1st) base charge of $79.72 bi-monthly, plus $15.80 per 1,000 gallons of usage
2020 (starting April 1st) base charge of $77.57 bi-monthly plus $15.26 per 1,000 gallons of usage
2019 (starting November 1st) base charge of $73.14 bi-monthly plus $14.08 per 1,000 gallons of usage
2018 base charge of $67.46 bi-monthly plus $12.91 per 1,000 gallons of usage
2017 base charge of $67.46 bi-monthly plus $12.91 per 1,000 gallons of usage
2016 (starting April 1st) base charge of $67.46 bi-monthly plus $12.91 per 1,000 gallons of usage